Engineering: leader della Digital Transformation

JOB DESCRIPTION:

• Receiving, recording and tracking requests from international, mostly Italian speaking clients, that arrive via e-mail and telephone and their adequate registration in ticketing systems in Italian and English
• Assessment and resolution of technical problems related to business processes in SAP modules in Italian and English
• Contact with other levels of support
• Reporting common mistakes and their solutions (writing documentation)
• Translating requests and documentation
• Working in shifts, where all shifts outside the period 8am to 8pm (including the shifts on weekends) are in work from home modality, and paid accordingly

REQUIRED QUALIFICATIONS:

• An excellent knowledge of spoken and written Italian and English language is mandatory, since all job activities are carried out towards foreign clients in Italian language
• A good knowledge of computer usage is necessary
• Minimum work experience in interacting with native speakers of Italian language is desirable, and the same experience with native speakers in English is a plus
• Previous experience in providing IT technical support is a big plus
• Knowledge of any SAP modules, or knowledge of business processes of is a big plus

WE OFFER:

• Training program on job consisting of basic training of business processes and basic training in SAP, aimed to fully prepare the candidates to work in supporting an SAP environment
• A chance to commence a completely new career in SAP, most commonly used system of solutions aimed at large businesses (since 75% of all global business transactions come in contact or are carried out in full through SAP solutions)
• Employment after the training/probation period for candidates who have successfully passed the training program
• The chance to work in a highly reputable, established international company in SAP, recognized as one of the largest system integrators in the world, in constant interaction with global clients
• Opportunities for promotion and career growth and specialization in SAP, within an international business environment for the most successful candidates/employees
• Great colleagues, open informal and fun atmosphere
• A chance to be part of a highly professional international environment
• Opportunity to learn from experienced colleagues, including internal knowledge sharing sessions
• Hybrid model of work. Employees can choose whether they will work from the office or from home
• Private health insurance
• FitPass
• Possibility to learn 7 different languages using our E-learning platform
• Team buildings, conferences and events

HOW TO APPLY:

Please send your updated CV (in English language) with the following information:

• The level of knowledge of Italian and English language as well as information on how the knowledge of both languages was acquired
• Please state your relevant work experience in the field of customer support
  
  

Please note that only short-listed candidates will be contacted.
We are looking forward to meeting you. Good Luck!